Exceptional Patient Outcomes

We’re here because we want to make people feel better. Read on to see success stories from Greenville ENT patients.

Patient Reviews

Patient Highlights

  • Brady's Story

    Can you imagine not being able to make a phone call because the person on the other end of the line most likely will not be able to understand you? How about not being able to use a restaurant drive-through because your voice can’t carry through the intercom? What about always being asked to repeat yourself during a conversation because your voice is muffled to the point that it’s almost non-existent?

    Brady G., a career firefighter, paramedic, and captain, lived with these challenges for 13 years. This obstacle began in December of 2007 when the tables were turned and he was in a near-fatal car crash and found himself needing to be rescued. Brady recalled, “I coded three times and, thankfully, they brought me back each time.”

    As a result of his injuries, a tracheotomy had to be performed to sustain his breathing and keep him alive. Unfortunately, the breathing tubes and ventilator also damaged Brady’s vocal cords and left him barely able to speak. Although he made strides in recovering from most of the injuries he sustained as a result of the accident, his voice never improved. Brady said it felt like, “I was whispering all the time.” One day, one of his speech therapists recommended that he see Dr. Eller to inquire if any other options were available to him for voice improvement.

    Brady scheduled an appointment only to have it postponed when Dr. Eller was called back into military duty to assist during the early days of the COVID crisis. But Dr. Eller was worth the wait, in Brady’s opinion. At his first appointment, “he walked in and immediately commented on my hat. It was my firefighter hat,” Brady recollected. The two immediately bonded over their shared calling to professions that serve others.

    To determine if Brady was a candidate for a more precise and permanent procedure, Dr. Eller performed an initial trial injection to reposition a weak vocal cord. Shortly after, he was thrilled: “I saw good results in the first month,” Brady said.

    The second procedure, called a thyroplasty, involved implantation of Gore-Tex into the throat in order to compensate for the damaged vocal cord. It’s an interesting surgery in that the patient is awake for part of the procedure in order to confirm that the voice is “in tune.” Brady recalls being woken up during the procedure, asked a few questions, and then put back to sleep. When asked about his experience in the office, Brady said, “Everything was well run. I rarely had to wait to be called back at appointments. And Dr. Eller’s nurse Wendy was great.”

    As for how his life has changed as the result of his treatment, he said, “it’s really good and has really turned things around for me after 13 years of struggling to communicate.” And for Dr. Eller, it is one of the cases that keeps him energized. “Helping Brady find his voice again after such a long time is just great. It’s a great privilege to be a part of it.”

  • Jenna's Story

    People are often quick to complain about the service they receive at a restaurant, in a store or even at a doctor’s office. But it is rare nowadays that a person takes the time to give positive feedback on the treatment they have received. Jenna M. stands out in that she will go out of her way if she encounters somebody doing their job exceptionally well to give them the praise they deserve. As she says, “If you impress me, I go above and beyond to make sure that you get recognition for it.”

    Jenna’s favorite doctor, the one to whom she says, “I will give my highest kudos,” is Greenville ENT’s Dr. Mike Cooter. And her opinion should be more than trusted because it’s vetted with her 11 years of experience working in the health care industry where she is currently a patient service representative. When she was 25 years old, Jenna was in and out of her primary care doctor’s office for recurring ear and sinus infections. “I had an ear infection or sinus infection, no lie, every month,” she recalled. Her mom Betty, who is also a patient of Dr. Cooter’s, recommended her to him because she, “only wanted the best for her daughter.” Jenna was immediately, “so captivated by his bedside manner.” Dr. Cooter recommended that she have her tonsils and adenoids removed and also have a sinus surgery performed. He walked her through what the procedures would entail and what kind of recovery she could expect. Jenna said she asked a lot of questions, but that Dr. Cooter took the time to answer every one. “He doesn’t belittle you. If you have a question, even if it seems insignificant, he takes that question and he answers it to the smallest detail and explains everything,” Jenna stated. She went on to say, “He always talks to you, not over you or down to you. He’s always present in that room with you and never seems distracted or ready to move on to his next appointment.”

    Early in 2021, Jenna came back to see Dr. Cooter for a chronic runny nose. The condition was only exacerbated when she wore her mask each day at work. Jenna said, “I just felt horrible about having this problem around the patients I saw each day” and continued to say she was “desperate to get it under control.” Dr. Cooter determined that Jenna was a good candidate for a new, non-invasive cryotherapy procedure called Clarifix that treats rhinitis and the nasal drainage associated with it. In this procedure, which can often be performed in the office, nerve endings at the back of the nose are treated topically with liquid nitrogen. This treatment “silences” the nerve endings that research has shown are associated with rhinitis. Once again, Dr. Cooter went over all the positives that could come out of the procedure as well as all the side effects and risks. “He’s always been a straight up guy and honestly that’s what I appreciate about him,” Jenna commented and continued, “I was struggling and he understood that and really wanted to help me out.” Jenna described Dr. Cooter’s nurse long-time Tracy as “just wonderful” and remarked “Tracy had a hand in making sure everything went smoothly with my scheduling and my recovery."

    Dr. Cooter can also be described as a “stand up guy” and “always present” outside of the office as well. A born and bred Greenvillian and dad of three children, he has always been highly involved in the community alongside his wife of 27 years Amy. Dr. Cooter has coached his kids’ sports team teams, served as a Boy Scout troop leader and church youth group leader, is a former President of Greenville Little League, and has attended countless performances for his youngest son Andrew who is an accomplished young actor and vocalist. Although a Duke graduate, he’s recently found himself rallying behind the Clemson Tigers where his two oldest children have attended college. Dr. Cooter also loves dabbling in cycling and has thoroughly enjoyed the rise of Greenville’s cycling scene although you will currently find him training for a half marathon. Often times people refer to him as the guy they went to high school with or the dad of one of their children’s friends or a tailgating buddy and forget all together that he is also a hardworking physician. While Jenna could not sing Dr. Cooter’s praises louder as she states, “I am 110% satisfied with my outcomes from all the things he has treated me for,” Dr. Cooter remains modestly content in all he has been able to do for Jenna over the years as he concedes, “I hope to advise and treat all of my patients, including Jenna, as if they were someone in my family, and it always gives me the greatest satisfaction to share in my patient’s happiness when I have a solution for their problem.”

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